Shipping policy

MB Extensions Shipping & Pickup Policy

MB Extensions offers shipping and local pickup for eligible online orders. Please review the information below before placing your order.

Order Processing

Orders are processed after payment has been successfully completed. Processing time is separate from carrier transit time.

Customers will receive order updates using the email address and/or phone number provided at checkout.

Shipping

Shipping rates and available shipping methods are displayed at checkout when applicable.

Once an order has been shipped, tracking information will be provided when available. Delivery dates provided by shipping carriers are estimates and are not guaranteed by MB Extensions.

Carrier delays, weather conditions, holidays, incorrect addresses, and other circumstances outside of our reasonable control may affect delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error, contact MB Extensions as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Local Pickup — Fayetteville, NC

Local pickup is available for online orders at our Fayetteville, North Carolina location.

Same-day pickup is available on all online orders. Customers should wait until they receive confirmation that their order is ready before arriving for pickup.

Pickup orders must be collected during available business/pickup hours. Order confirmation and/or valid identification may be requested at pickup.

Lost, Delayed, or Missing Packages

If tracking shows that your package is still in transit or delayed, please allow the shipping carrier time to complete delivery.

If a package is marked delivered but cannot be located, customers should first check the delivery area and contact the shipping carrier. You may also contact MB Extensions so we can review the available order and tracking information.

Incorrect or Damaged Orders

Please inspect your order promptly after delivery. If you receive an incorrect or damaged item, contact MB Extensions before wearing, installing, washing, coloring, cutting, or altering the merchandise.

Returns

Shipping an item back does not automatically guarantee store credit. All returns must meet the requirements outlined in our Return & Refund Policy.

Approved returns receive store credit only. Original shipping charges are not included in store credit unless otherwise required by applicable law.

Contact

For questions regarding shipping, tracking, or local pickup, please contact MB Extensions using the contact information provided on our website.